Information

Popular questions

  • CHECK-IN icon CHECK-IN: 2pm
  • CHECK-OUT icon CHECK-OUT: 11am
  • WIFI icon FREE WIFI

Rooms

+ Are there smoking rooms available?

No. For the comfort of all guests, smoking is not permitted in any of our rooms. There is a $400 charge for smoking in the rooms + associated costs.

+ Is there a minibar in the room?

Yes. Snacks and refreshments are provided in all rooms and they may be enjoyed at no additional cost. All guests also receive a complimentary welcome drink at Om Nom.

+ Is there a safe in the room?

Yes. Our safes are easy to operate and provide security for your belongings.

Location & Arrivals

+ How far is it to all of Melbourne's main attractions?

Adelphi Hotel is very centrally located within the Melbourne CBD. A great number of the city’s finest sites and attractions are within walking distance or just a quick tram ride away.
Federation Square – 3 minute walk
St Paul’s Cathedral – 1 minute walk
Regent Theatre – 1 minute walk
National Gallery of Victoria (International) – 10 minute walk
Melbourne Exhibition Centre – 15 minute walk
Melbourne Cricket Ground – 15 minute walk
Ethiad Stadium – 20 minute walk or 10 minutes Tram/Walk

+ Which is the closest train station?

The closest train station to Adelphi is Flinders Street Station. It is a direct 5 minute walk from the hotel.

+ How do I get to your hotel from the airport?

The fastest and most direct way to Adelphi is by taxi, or we can arrange a chauffeured limousine service for you. A taxi should take between 30 to 40 minutes and cost approximately $60 depending on the time of day, and the traffic. Alternatively, there are two main shuttle bus services – Starbus and Skybus – which make regular trips to and from the hotel. Each shuttle costs $18.00 one way or $30-35 return, per passenger. Tickets can be booked online or in person at the airport.

Select this service at time of booking online.  Or email the front desk.

+ Do you have parking?

There is a “secure car parking” station located next door to the hotel on Flinders Lane. Parking is available 24 hours per day. Upon request, our receptionist will issue you with a “follow-up” ticket, which will grant you a discounted rate of $16.00 per exit within a 24-hour time frame (or a flat weekend rate of $15.00). The car park height is 2.05 meters

Hotel & Facilities

+ What time does reception close?

Adelphi reception is open 24 hours, so there will always be someone on the desk. The main hotel doors close between 12am & 6am, during which time swipe key access will enable guests to come and go as they please. Please call reception if need be.

+ When is your check-in time?

Check-in time is at 2pm. If you arrive earlier, we are more than happy to store your bags at reception until your room is ready. We do have a very comfortable waiting area in the lobby or you can explore the city and we will call you when your room becomes available.

You can guarantee your room is available prior to the check-in time by pre-registering your room from the night prior to your arrival.

If you expect to arrive between the hours of 12am and 6am, please contact us prior to your arrival so we can ensure your check-in is seamless.

+ What time is check-out?

Checkout time is 11am. Later checkout is subject to request and hotel availability. Additional charges may occur if not pre-arranged.

+ Do you have Wi-Fi?

Yes, complimentary Wi-Fi is available in all rooms and public spaces at Adelphi.

+ Are you pet-friendly?

We do not allow pets on premise, however exceptions can be made for support dogs.

+ Do you offer 24-hour room service?

Yes, in addition to the breakfast, lunch and dinner served at Om Nom, we also offer an array of snacks, which can be ordered to your room at any time of the day or night. There are also complimentary snacks and non-alcoholic refreshments in all rooms to satisfy immediate cravings.

+ Can I have friends join me for meals?

Yes, we welcome everyone to Om Nom to enjoy the tasty treats served for breakfast, lunch, and dinner. It’s social dining, so the more the merrier.

Billing & Payment

+ What is a pre-authorisation?

A pre-authorisation is a validation of a credit card, which protects both the merchant and cardholder from increasingly common fraud incidents. When a pre-authorisation is made, funds from your account are held by the credit card company for a period of 3-5 working days. A pre-authorisation will affect your available funds and/or spending limit. Unless you have pre-paid for your room, we run a pre-authorisation when you check in, valued at $100 + an additional amount of $25 for each night of your stay to ensure incidental costs such as room service, laundry, etc. are covered. (If your room has been paid for prior to arrival, the pre-authorisation will just be the $25 for each night of your stay.)

+ Will my credit card be charged when I make a booking?

If you have booked through our website or directly through Adelphi by phone or email, your credit card will not be charged. We ask for the card for our cancellation policy only. Some third party websites may charge your card at the time of booking.

+ What happens if I want to cancel my booking?

We require at least 48 hours notice regarding cancellations. If you cancel your room outside of this timeframe, you will not incur any cancellation fees. If you cancel within 48 hours of the check-in time, you will be charged for the first night’s accommodation.